Help & support
How to reach us
Send us an e-mail. How quickly we reply depends on your plan.
Support by e-mail
E-mail is the way in for every plan. We read and answer every request.
- Support address
- support@sopasst.at
Suspect someone else accessed your account?
Put “Security concern” in the subject line. We handle these reports first.
Already a customer?
Once signed in, “Support” shows what your plan includes and opens a pre-filled e-mail.
Open support in your accountWant to look it up first?
The help center explains the most common workflows step by step.
Support by plan
Every plan reaches us by e-mail. Stern and Galaxie are handled with priority.
Komet
- E-mail support
Planet
- E-mail support
Stern
- Priority e-mail support
- Usually answered within 1 working day
Galaxie
- Priority e-mail support
- Usually answered within 1 working day
Reply times are non-binding guides, not a commitment. Working days are Monday to Friday, excluding Austrian public holidays.
Help us help you quickly
Please include in your request:
- Company name and the e-mail address you sign in with
- What you wanted to do and what happened instead
- Date and approximate time
- Area in SoPasst and the steps before, e.g. Invoices → Issue
- Error message or error code, e.g. PDF-RENDER-01
- Document number, if it concerns a document
- Browser and device
Privacy: send only what is needed
- No passwords, sign-in links or one-time codes. We never ask for them.
- No bank details, tax data or exports of your customer list. A document number is usually enough.
- Blur customer names, addresses and bank details in screenshots.
- Access to or deletion of your data: the way to request it is described in the privacy policy.