Help
Troubleshoot and contact support
Read the full error message. Before repeating an action, check whether it already succeeded by refreshing the list or detail page. This matters especially for sending, importing, charging and issuing a document.
Check the current state first
Read the full error message. Before repeating an action, check whether it already succeeded by refreshing the list or detail page. This matters especially for sending, importing, charging and issuing a document.
Record useful evidence
Note the time and timezone, page, steps, visible error, document number if available, browser and device. Describe what you expected and what actually happened.
Protect private information
Hide customer names, addresses, bank and tax data, tokens and one-time sign-in codes in screenshots. Never send a password or a magic link to support.
Important
Expected result and recovery
Your report should let support reproduce the issue without unnecessary personal data. If the outcome remains unclear, stop repeated attempts, record the current state and contact support through the address shown in the product or legal notice.